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Free shipping on all orders over $450
Shipping & Return
Shipping Policy:
Shipping Methods: We offer standard and expedited shipping options. The shipping cost and estimated delivery time will be displayed at the checkout.
Order Processing: Orders are processed within 1-2 business days. During peak seasons, processing times may be slightly longer.
Shipping Destinations: We currently ship to Worldwide. For international orders, please note that customs duties and taxes may apply and are the responsibility of the customer.
Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through our website or the carrier’s website.
Delivery Issues: If your order is delayed or encounters any issues during transit, please contact our customer support team at choosenone.group@gmail.com.
Return Policy:
Eligibility: Only Member & we accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and with all tags attached.
Return Process:
- Contact our customer support team at choosenone.group@gmail.com to initiate the return process.
- Package the item securely, including a copy of the original packing slip or order confirmation.
- Ship the package to the address provided by our customer support team.
Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.
Refund Policy:
Eligibility: Only Member & Refunds are issued for returned items that meet our return policy criteria.
Non-Refundable Items: Promotional items are non-refundable.
Partial Refunds: In some cases, a partial refund may be issued for items that are not in their original condition, damaged, or missing parts.
Refund Timeline: Refunds will be processed within 30 of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method.
